Refund policy

Last updated: October 17, 2026

Returns and cancellations

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

You may request a return within 14 days after the last item on your order is delivered.

Return shipping is free, and we will provide a return label.

You can request cancellation or removal of items from your order until the item is shipped.

How to start a return or cancellation

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Start your return or cancellation request by logging into your account.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at parfumhouse@outlook.com.

Refund policy

Last updated: 17.10.2026

Right of withdrawal (14 days). You may cancel a distance purchase within 14 days of receiving the goods, without giving a reason, in accordance with the Bulgarian Consumer Protection Act.

Conditions for perfumes. We accept returns only of sealed perfumes that are unused and have the original seal or film intact. Opened or unsealed fragrances cannot be returned because they are hygiene products.

Damaged, defective or wrong items. This does not limit your rights if the item is damaged, defective, or not what you ordered.

How to withdraw. Email parfumhouse@outlook.com or call +359895000082, stating your order number.

Returning the goods. Send the goods to the address your parcel was shipped from within 14 days of notifying us of the withdrawal. The address is given in your shipping confirmation, and we will provide it on request.

Return shipping. You pay the return shipping, unless we sent the wrong or damaged item. In that case we cover the return and refund the order.

Refund. Once the sealed product has been received and checked, the refund goes to the original payment method within 14 days of receiving the withdrawal notice.

SHIPPING POLICY, English

Shipping policy

. Last updated: 17.10.2026

Delivery prices:

Bulge la, 1 perfume: €4.60

Bulgaria, orders of 2 or more perfumes: free delivery (applies to delivery within Bulgaria only)

Outside Bulgaria (countries offered at checkout): €17.00 flat fee per order

The fee is shown before you pay.

We deliver with the couriers Econt and Speedy. Delivery time: 2-3 working days.

Payment: online by card or cash on delivery.

We email you when the order is accepted.

If a fragrance is no longer available, we contact you before the order proceeds.

Showroom pick-up: you can collect your order at Marina Dinevi, Sveti Vlas, by appointment.

Please inspect the parcel on receipt. Report visible damage to the courier and email parfumhouse@outlook.com or call +359895000082.

For shipments outside the EU, customs duties and taxes, if any, are borne by the recipient.